Frequently Asked Questions
Everything you need to know about Karhu sports gear, shipping, and performance footwear.
How do Karhu running shoes fit compared to other brands?
Karhu shoes typically run true to size, but because of our unique Fulcrum technology and anatomical cradling, some runners prefer a half-size larger in our performance models. We recommend checking our specific size guide for measurements.
What is the status of my international shipment?
Once your order is dispatched, you will receive a tracking link via email. International orders typically arrive within 5-10 business days depending on customs processing in your destination country.
What is your return policy for worn athletic gear?
We offer a 30-day return policy for items in original, unworn condition with tags attached. For performance testing, please ensure you try your shoes on a clean, indoor surface to remain eligible for a full refund.
Does Karhu offer a warranty on performance footwear?
Yes, we provide a limited warranty against manufacturing defects for up to 6 months from the date of purchase. This does not cover standard wear and tear from high-mileage training.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a seamless checkout experience.
How should I clean my Karhu sneakers?
To preserve the technical materials, we recommend hand washing with cold water and a mild detergent. Avoid machine washing or high-heat drying, as this can damage the midsole foam and structural integrity.